LINENOVA Return Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
CANCELLATION
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service. If you want to make any changes to your order, welcome to email us.shop as long as it has not been shipped.
RETURNS
- We accept returns within 15 days of original purchase.
- All items must in new condition with original packaging.
- Items intended for return or exchange must meet the follow criteria:
- Items must not be used / worn
- Items must not be damaged
- Items must be in original packaging
- Items must have tags attached where applicable
- Items must be in a saleable condition
Additional non-returnable items: Gift cards
Please note: If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee.
REFUNDS
Refunds are processed using the original payment method.
Online refunds are processed within 3 business days of approval.
Refunds may take 3 business days after processing to appear back in your bank account or credit card.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via aulinenova@hotmail.com for more information.